Q&A

AIRWAY

1. Which international airport is closest to Halong Bay?

If you are flying from abroad to Vietnam, book a ticket to Noi Bai International Airport in Hanoi and travel from Hanoi to Halong by car.

2. Can I fly to Ho Chi Minh City, then to Halong? How much time, which means of transport can I get there?

You can fly to Ho Chi Minh City and take another domestic route to Noi Bai Airport (Hanoi), or Cat Bi Airport in Hai Phong city. Next you can go from Hanoi to Halong by bus or taxi. Travel time is about 2h30mins by highway.

From Cat Bi (Hai Phong) you can get to Halong by taxi or car. Travel time is about 1 hour.

In addition, you can take train from Ho Chi Minh City to Hanoi. The journey lasts about 36 hours.

3. Does Halong have an airport?

Near Halong city, there are two airports: Van Don airport (Quang Ninh), 50 km from Halong, and Cat Bi airport (Hai Phong), 60 km from Halong. It only takes over 1 hour to travel from these 2 airports to Halong by highway.

 

ONLAND TRAVEL

1. How far is it from Hanoi to Halong? How long does it take? What type of transport? Does the Organizing Committee have a shuttle?

The Hanoi-Halong distance is 160 km (by highway). It will take you around 2h30mins by car. You can also go by minibus or taxi.

Before the race, the Organizers will arrange a bus (Hanoi-Ha Long-Hanoi) for runners.

See details at: halongmarathon.com.

2. Do the Organizers have shuttle bus for Hanoi-Halong and Halong-Hanoi trips? How is the fee?

The Organizers have Service Bus for players from Hanoi to Halong and from Halong back to Hanoi right after the race ends.

Please see details on the website: halongmarathon.com, Section: How to get to Halong Bay?

 

HOTEL

1. What hotel should I stay in Hanoi if I travel to Halong the next day?

You should stay in hotels around the Old Quarter. There are many hotels in Hoan Kiem district (which is downtown) with different prices and services to choose from. A room costs about USD45-80/night.

2. What is the name of the HBHM official hotel? Is it Wyndham again? (As it was last year) If I stay in Wyndham, is there a shuttle bus from there?

The Organizers will announce the official hotel of the Race.

See update at: halongmarathon.com

3. Which hotel in Halong should I book so I can get easily to the Race venue?

You should book a hotel on Tran Quoc Nghien Street or Monbay Area. Room rates here are quite cheap and suitable for everyone. From here it takes several minutes to walk to the Start Venue.

 

RACE DETAILS

1. What's about Start/Finish Line of HBHM?

The Start/Finish Line is at: The Quang Ninh Planning, Fair and Exhibition Palace (Tran Quoc Nghien street, Hon Gai, Halong city, next to the Museum and Library of Halong)

2. What is the cut-off time for the distance of 42 km and 21 km?

The Cut-off time for both distances is 12:00 p.m.

3. Is the track flat or steep? Is there any slope, how many degrees?

HBHM race track is flat. However, you will have to conquer Bai Chay Bridge, the highest bridge in Southeast Asia, with 1,106 m of length and 50m high. Bai Chay Bridge is challenging, but also a great experience for all the athletes because the view from the bridge will help you capture and admire panorama of the majestic and beautiful Ha Long Bay.

4. Is the HBHM race track confirmed by IAAF / AIMS?

HBHM's race track has been officially confirmed by the International Association of Athletics Federations and the World Long Distance Running Association.

 

RACE KIT

5. When, where can I get a Race Kit?

You can pick up the Race Kit in Hanoi or Halong before the Race Day. The Organizers will send you an email to advise on the time and location to receive the Race Kit before the Race Day (within the first 2 weeks of November 2019).

6. If I arrive in Ha Long late at night, can I get the Race Kit at the event early in the morning before the race?

You can still get the Race Kit early in the morning on the Race Day, at least 30 minutes before the Start. However, you need to email the Organizers for notification two weeks before the Race Date, so that the Organizers can arrange for you to receive the Race Kit in the morning of the event day.

7. When I complete the race, can I get a Finisher T Shirt & medal?

Upon completion of the race, you will receive a Finisher T Shirt & medal.

8. Do the Organizers have a pace team?

Yes, we have arranged a Pacer team for HBHM.

 

REGISTRATION & SOFTWARE GLITCH

1. Is there a discount on group registration?

Group registration will be discounted: 5% for groups of 5 or more, 10% for groups of 10 or more and 20% for groups of 20 or more. If your group is larger (from 40 people or more), please contact BTC via Hotline and email.

2. How to register as a group?

To register as a group, see the instructions here.

http://halongmarathon.com/189/group-registration.html

3. Why can't I register or pay?

Please contact the Organizers via email. We will assist you with registration and payment.

4. Why can't I edit personal information from my account?

Please contact the Organizers via email to get your support.

5. Why did I register and pay successfully, but did not see my Account?

Please contact the Organizers via email to get your support.

6. I want to take my family to Tour D/E but they will not run (only I run), how to register?

Please go to the normal registration site.

For your family members who only go on tour but won't run, please choose Option: 0 km when signing up for Tour (D/E).

7. I have successfully paid but have not seen the confirmation email.

Please contact BTC via email, BTC will support you.

8. My passport is being renewed. Can I use the old passport, and will update when I get the new passport number?

You can use the old passport. When a new passport is available, please notify the Organizers via email. The Organizers will assist you to change the new passport number on your account.

9. How to change the registered distance? Is there any charge?

Please go to your account or contact us via email to change the distance. If you choose a shorter distance, you will not be charged. If you choose a longer one, you'll have to pay additional fees, which are equal to the current price minus the amount you have paid.

10. My country blocks the link to your website, what should I do if I want to join?

Please contact us. We will assist you with your registration. Please contact us in advance prior to the Race Day when you arrive in Halong, and please pay us directly.

11. I've swiped the card twice, could I now ask for a refund from the Organizers?

Please tell us your Payment Code and Bib number. We will check and refund you.

12. I want my photo at HBHM, how to register?

You can register to buy your photos in accordance with the instructions of the Organizers. The fee will depend on the number of images you wish to have.

13. What is the prize at HBHM? Any cash on hand?

We will announce the prize on Fanpage in the first two weeks of November 2019.

14. I am signing up for Tour D/E but I don't want to share a room with strangers. How can it be done?

You will have to pay a Single Surcharge in line with HBHM's tour registration period.

Details check the webiste: halongmarathon.com.

Contact

Contact Number +84 97 818 55 61
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